RUSSIAN TRANSLATION INTERNATIONAL - Russian-English Translation and 3-Way Conference Calls

Company policies and procedures

Delivery
3-7 Business Day standard - Rush delivery available
Delivery by appointment at the recipient’s convenience
Telegram sent to recipients without telephone - US$5.00
Extra charge may apply for out-of-town locations
Delivery date not guaranteed - varies due to holidays, recipient availability and preference
Surprise preserved when possible - we say 'Delivery from the USA'
Delivery item(s) described for cautious recipients
Recipient notified in advance if photos requested
Rush Orders
Same Business Day, Next Business Day, 2nd Business Day delivery as available
Deadline for Rush orders 05:00 (5 AM) Moscow Time, 18:00 (6 PM) Pacific Time (previous day)
Russia, Ukraine and CIS are 1 Business Day ahead of the USA - allow an extra delivery day
Out-of-town locations require standard 3-7 Business Day delivery
Telephone number or EMAIL required for Rush delivery to first time recipients
Rush charges not refundable
Extra charge may apply for weekend deliveries
Business Days
Weekdays except Russian and American holidays
Weekends excluded
Notices
Notices sent by Email
Automated response sent on Web order receipt
Delivery In-Process notice sent on order approval
Delivery Complete notice sent on order completion
Status notices as required
Privacy
Customer and recipient information kept private
Recipient receives customer name, city and country of residence and delivery note